Terms of The Friendly Fisherman
About UsThe Friendly Fisherman are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@TheFriendlyFisherman.co.uk.
Our Contact details:The Friendly Fisherman
25 Camden Road, Tunbridge Wells, Kent, TN1 2PS, United Kingdom
Phone: +44(0)1892 528677
Fax: +44(0)1892 619677
All prices include VAT @17.5% VAT Number: 209947336
Making A PurchaseMaking a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Mastercard and switch. We do not charge for any item until it is ready to be shipped. Backordered items are not charged until they are shipped.
Shipping And HandlingWe aim to despatch all orders on the same day if we receive the order before 3.30pm, subject to availability.
Large items, such as rods, reels or products of high value, will only be sent on one of our courier services.
|POSTAGE||STANDARD *1||ROYAL MAIL SPECIAL DELIVERY *3||NEXT DAY *2|
|England , Northern Ireland , Wales & Glasgow/Edinburgh *5||£3||£8||£12|
|Scotland *5 (outside above cities) & Isle of Man/Scilly||£6||£12 *3 Special Delivery||£25|
|Republic of Ireland||£8||£15 *3 Special Delivery||£30|
|Europe||N/A||£15 *4 International Small Packets||Call/Contact for price|
|Worldwide||N/A||£25 *4 International Small Packets||Call/Contact for price|
All orders over £100 cannot be sent on a standard service due to the value of the parcel.
*1 Standard delivery is packages up to approximately 2kg in weight. This service is 2nd class Royal Mail, we use this service to keep the price as low as possible for our customers. Deliveries are generally 3-5 working days however, occasionally orders can take up to 14 working days.
*2 Large, Heavy or high valued items such as bedchairs, bivvy’s, echo sounders, engines, landing nets, reels, rods, rod holdalls, rucksacks, suits etc. cannot go via a standard delivery due to the restrictions placed on us by the Post Office. All large items are sent on a next day service where available; also note that there are no deliveries on weekends.
*3 This service is offered for smaller high valued parcels to areas where a courier service would work out too expensive, it is for items up to 2kg only and where the value exceeds £100. If you believe your item to be large or are not sure then please e-mail us for an accurate quote on info@TheFriendlyFisherman.co.uk
*4 This service is for overseas deliveries only, where the weight of the item is under 2kg. If you believe your item to be large or are not sure then please e-mail us for an accurate quote on info@TheFriendlyFisherman.co.uk
*5 Please note due to the charges incurred on us by our delivery companies the cost of shipments to Scotland has been broken down according to the cost to us.
Please note that no claim can be made if the goods are damaged if they were signed for as okay. If the box is damaged or you are in doubt please sign and state they are "unchecked"
All first time orders must go to the home address of the customer. Established customers can nominate an alternative delivery address, subject to agreement with the Friendly Fisherman. United Kingdom orders will be sent via Parcel force or our contracted courier company.
Delivery ScheduleWe deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 5 days.
Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax ChargesFor orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card SecurityAll credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. The check out pages are stored on a secure https server.
Reaching UsIf you need to reach us, please email us on info@TheFriendlyFisherman.co.uk, alternatively, you can call on +44(0)1892 528677 or fax us on +44(0)1892 619677 or write to us at 25 Camden Road, Tunbridge Wells, Kent
TN12PS, United Kingdom